Reports to:
VIP Manager
Purpose:
To oversee daily communication with the customer base and top represent the brand at sponsored events and activations.
Essential Functions:
• To handle the daily communications (outbound and inbound with allocated clients);
• To manage client queries and complaints and escalate on behalf of the client;
• To ensure customer communication targets are met monthly;
• To encourage growth from allocated customer bases using telecommunications;
• To attend selected events with clients as/when needed;
• To work as a promotional representative at selected events and activations as required by the events management team;
• To assist with sign-ups, account queries and activation participation on location at events and activations;
• To monitor allocated client base performance and activity and react accordingly.
Preferred Skills:
• Reliable and trustworthy;
• Customer focused with gaming experience (advantageous);
• Well-spoken and a good communicator with more than one spoken language;
• Well-presented and comfortable working as promotional staff at events and activations;
• Calm and able to work under pressure while balancing multiple tasks;
• Comfortable with problem solving and extremely good with difficult clients;
• Experience in activations or events will be advantageous.
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Requirements: Experience, Education and Other:
• Grade 12 (matric certificate required);
• Tertiary education (advantageous);
• 1 year experience in a customer focused role with casino or VIP service knowledge OR Customer service role working at events as promotional staff, is preferred;
• Intermediate Computer skills required;
• Previous experience and knowledge of the Betting or Casino industry, is preferred.
Additional Requirements:
• Applications to be accompanied by a recent head shot and full-length colour photograph;
• Availability to work weekends, public holidays, shifts and / or long hours.
Responses to be sent to employment@wsb.co.za, with the job title in the subject line