Reports To:
Branch Manager
Purpose:
To assist the Branch Manager in running the day-to-day functions of the branch.
ESSENTIAL FUNCTIONS
1. Staff Management
• Monitoring all staff absentee, leave, sick leave and maternity leave. Ensuring that all this information is reported accurately on the roster and to HR on a monthly basis.
• Capturing leave.
• Ensuring that all staff have the correct training. To upskill and mentor staff.
• Issue warnings to staff as per the Code of Conduct and Disciplinary Actions.
• To follow the Code of Conduct in order to have fair labour practice throughout the WSB group.
• To keep staff updated on all policy updates, and ensure policy and procedure documents are signed and sent through to HR when required.
• Making sure that staff are licensed when required, and that the relevant departments/board are notified of any staff changes. Communication with other departments is essential.
• To be fair in allocating shifts on Sundays and Public holidays.
• Manage the cashiers, cleaners and bar staff.
2. Banking
• Ensure that daily drops balance and logged according to the policies and procedures.
3. Customer Service (complaints) / Monitoring of Staff
• Finding the best solution towards a problem while being fair and respectful.
• Dealing with problems concerning both staff and clients
• Monitoring that no staff member lays him/herself any bets or credit bets for customers
• Checking that all staff follows the rules given to them, whilst also leading by example.
• Do regular floor walks to monitor staff behaviour.
4. Payouts/Cancelled Tickets (Manage the Ticket checker and escalate any queries they may have on the following:)
• Pay out tickets are kept in order for collection by the auditor.
• Cancelled tickets are kept in order until for collection by the auditor.
5. Reports/Admin Management
• Reporting to senior staff when a problem occurred at the branch (whether fixed or not).
• Creating copies of all slips and invoices. These need to be sent and entered onto the DCR.
• Keeping all files up to date
• Completing the Roster, daily report, printer register, daily cash recon, and sending all attachments to the relevant departments timeously.
6. Slots
• Checking that the manual payouts for the slots correspond with machine printouts.
• Calling maintenance if machines are broken or jammed.
• Writing down each and every payout done.
• Balancing the slots registers with the daily cash recon and machine printouts.
7. Balancing
• Cashing up all staff at the end of their shift and transferring their amount to the manager cashing up by using a handover template.
• Making sure the daily cash recon balances and matches the cash on hand.
• Adding up all slips and invoices with cash and reconcile with the relevant templates.
• Reporting any variances to the regional manager as well as the finance department.
8. Displays
• Making sure all displays are always up
• Posters and branch material to be kept up to date
• To check that each television has different displays.
• Making sure all WSB horse racing displays are displayed, along with soccer displays.
9. Internet Stations
• Internet stations to be switched on in the morning and switched off at night.
• Checking that it’s working properly throughout the day.
• Make sure that all equipment is still there and in working condition.
10. Promotions – (Ensure that this is done by PRO’s)
• Printing and posting all new promotions at the correct places.
• Notifying all staff of new promotions and how they work.
• Buying any accessories for new promotions for the shop (slips kept).
• Knowing how all promotions work and ensuring that all staff know.
11. Camera
• Making sure the camera’s cover all angles of the branch.
• That all cameras are clear and in a working condition.
• Going through footage when required
12. Branch Maintenance
• Must be able to perform minor maintenance, and call a maintenance man if needed.
• All major maintenance/damages need to be reported to Regional Management.
• Quotations for major repairs must be approved by Regional Management first.
A branch supervisor will mainly be responsible for the branch floor activity associated with branch management, with the aim of always monitoring activity to ensure that everything runs smoothly. A supervisor can also assist with cash bets when needed if there is a shortfall, and will also fill in for a branch manager when he/she is absent.
Any other duty which is deemed necessary may be added by management.
Skills, Knowledge and Other Requirements
• Strong attention to thoroughness and detail.
• Excellent organizational skills.
• Ability to respond appropriately to unexpected challenges and shifting priorities.
• Ability to work on multiple tasks simultaneously.
• Great problem-solving abilities.
• Strong personality.
• Excellent cash handling skills.
• This position requires the applicant to be in good health as it is a physically demanding position.
Requirements: Experience and Education and Other
• Grade 12 (matric certificate required).
• Tertiary education (an advantage).
• Previous experience in a betting company.
Responses to be sent to employment@wsb.co.za, with the job title in the subject line.
Recruitment will be in line with the company’s employment equity targets.