Reports To:
Trading Floor Manager
Purpose:
Responsible for resulting; loading and trading of all sports racing events and markets.
Essential Functions:
Updating betting race time and ante post:
• Must be able to adjust betting accordingly for all manual markets and ensure that the client gets the best and right price at that time;
• Remove or close events or markets that are not available for betting;
• Send screen shots for their race meeting and all ante post markets;
• Must know relevant percentages for each venue for wins and places.
Results:
• Researching and capturing of all results. Must ensure that no late bets were taken. Ensure that all betdata results are correct and incorrect scratchings are cancelled and resulted accordingly;
• Results need to be in ASAP.
Maintenance and loading:
• Able to add a new race and create new tournaments on the system. Ensure that all data is captured correctly and all times and prices are correct. Correct race times are of paramount importance as they have a direct impact on Profit/Loss of the company;
• Making sure that no bets/bet types can be manipulated by other staff (branch counter clerks) or internet users. Disallow related (connected bets) to be wagered;
• Carrying out administrative duties, using Turfsports. Ensure that all current and future races fixtures are available for betting on time;
• Confident to release all events loaded for betting (Branches, Internet and Mobile). Ensure that data is correct on the website (Main site and Mobi site);
• Must be able to use the admin page and understand everything on the manual provided.
Tele – betting:
• Laying all types of bets over the phone and follow proper procedure when handling a call/assisting client;
• Refer client to the relevant department and follow up to ensure that the client is assisted.
Support and live chats:
• Attend to all customer queries and complaints;
• Assist cash branches with any customer related queries and must be able to follow up and resolve matter;
• Must be able to use all live chat canned responses accordingly and help client on live chat.
Schedule:
• Compiling the schedule for traders of all events for the day. Ensuring that this is updated when necessary;
• This needs to be split equally;
• Make sure All races are included;
• Make sure all ante post markets, both pricing up and updating from other sites and using bet monitor to adjust;
• Also, future events.
Settings:
• All settings for future racing, both local and international and other events like bi pots, jackpot quick mix etc;
• Loading of match play;
• Silks;
• Ordering of events as they appear on the site;
• Related bets;
• Full knowledge of admin page, giving vouchers and free bet adjustments.
Preferred Skills:
• Strong attention to thoroughness and detail;
• Excellent organisational skills;
• Ability to work on multiple tasks simultaneously;
• Leadership skills;
• Ability to respond appropriately to unexpected challenges and shifting priorities.
Requirements: Experience, Education and Other:
• Grade 12 (matric certificate required);
• Tertiary education (an advantage);
• 2-3 years’ experience in a similar role is preferred;
• Previous experience in a betting company (an advantage).
Responses to be sent to employment@wsb.co.za, with the job title in the subject line.
Recruitment will be in line with the company’s employment equity targets.
Please consider your application as unsuccessful, should you not hear from us within 14 days.
