Reports to:
National Operations Manager/Assistant regional operations manager
Number of subordinates:
– Supervisors
– Cashiers
– Cleaners
– Security Staff
ESSENTIAL FUNCTIONS
1.Staff Management
• Monitoring all staff absenteeism, leave, sick leave and maternity leave. Ensuring that all
this information is reported accurately on the roster and to HR on a monthly basis.
• Capturing and approving/declining leave.
• Coaching staff members who have too many sick days and getting them to get
medical certificates if they are unable to do their jobs physically. (HR to then take
further)
• Coach and support underperforming staff by identifying areas needing improvement and providing a reasonable period for development.
• Ensuring that all staff have the correct training. To upskill and mentor staff.
• Issue warnings to staff as per the Codes of Conduct and Disciplinary Actions.
• To follow the Code of Conduct in order to have fair labour practice throughout the
WSB group.
• To keep staff updated on all policy updates, and ensure policy and procedure
documents are signed and sent through to HR when required.
• Ensure that the policy document file for each branch is always kept up to date.
• Making sure that staff are licensed when required, and that the relevant
departments/board are notified of any staff changes. Communication with other
departments are essential.
• To be fair in allocating (Rostering) shifts on Sundays and Public holidays.
• Manage the cashiers, cleaners, Security
2.Banking
• Ensure that daily drops balance and logged according to the policies and procedures.
• Banking Documents to be sent to all relevant documents.
3.Stock Ordering
• Monitor stock levels for printing, groceries and cleaning goods to ensure that stock
is maintained for the month ahead.
• Ensure that all stock required for printing, cleaning and other functions are ordered
from procurement by the 28th of each month.
4.Customer Service (Complaints) / Monitoring of Staff:
• Finding the best solution towards a problem while being fair and respectful.
• Dealing with problems concerning both staff and clients
• Monitoring that no staff member lays him/herself any bets or credit bets for
customers
• Checking that all staff follows the rules given to them, whilst also leading by
example.
• Do regular floor walks to monitor staff behavior.
5.Payouts/Cancelled Tickets (Manage the ticket checker and escalate any queries they may have on the following):
• Pay out tickets are kept in order for collection by the auditor.
• Cancelled tickets are kept in order until for collection by the auditor.
6.Reports/Admin Management:
• Reporting to senior staff when a problem occurred at the branch (whether fixed or
not).
• Creating copies of all slips and invoices. These need to be sent to Cash up and entered onto the
DCR.
• Keeping all files up to date
• Completing the Roster, daily report, printer register, daily cash recon, and sending
all attachments to the relevant departments timeously.
7.Slots:
• Checking that the manual payouts for the slots correspond with machine printouts.
• Calling maintenance if machines are broken or jammed.
• Ensure that all payout transactions are properly documented and authorized, with a signed record maintained for each disbursement to support accountability, transparency, and audit compliance.
• Balancing the slots registers with the daily cash recon and machine printouts.
8.Balancing:
• Cashing up all staff at the end of their shift and transferring their amount to the
• manager cashing up by using a handover template.
• Making sure the daily cash recon balances and matches the cash on hand.
• Adding up all slips and invoices with cash and reconcile with the relevant templates.
• Reporting any variances to the regional manager as well as the finance/Cash up department.
9.Display:
• Making sure all displays are always up
• Posters and branch material to be kept up to date
• To check that each television has different displays.
• Making sure all WSB horse racing displays are displayed, along with soccer displays.
10.Internet Stations:
• Internet stations to be switched on in the morning and switched off at night.
• Checking that it’s working properly throughout the day.
• Make sure that all equipment is still there and in working condition.
11.Promotions – (Ensure that this is done by FMO’s):
• Printing and posting all new promotions at the correct places.
• Notifying all staff of new promotions and how they work.
• Buying any accessories for new promotions for the shop (slips kept).
• Knowing how all promotions work and ensuring that all staff know.
12.Camera:
• Making sure the camera’s cover all angles of the branch.
• Ensure that all cameras are clear and in a working condition.
• Going through footage when required
13.Branch Maintenance:
• Must be able to identify and report maintenance issues promptly, escalating them to the maintenance team when necessary to ensure timely resolution and operational continuity.
• All major maintenance/damages need to be reported to Regional Management.
• Quotations for major repairs must be approved by Regional Management first.
Any other duty which is deemed necessary may be added by management.
Skills, knowledge and other requirements:
• Strong attention and thoroughness to detail.
• Excellent organizational skills.
• Ability to respond appropriately to unexpected challenges and shifting priorities.
• Ability to work on multiple tasks simultaneously.
• Great problem-solving abilities.
• Strong personality.
• Excellent cash handling skills.
Requirements: Experience and education and other
• Grade 12 (matric certificate required 50% pass in Mathematics)
• Tertiary education (an advantage)
• Previous experience in a betting company
How to apply:
Responses to be sent to employment@wsb.co.za, with the job title in the subject line.
Recruitment will be in line with the company’s employment equity targets.
